TopUp's multi-national Helpdesk offers short or long term contracts that match your business needs.
"TopUp’s Helpdesk service is EMEA's largest Real Estate applications support service. Our team of analysts currently support clients across 12 countries with an average SLA success rate of 97.6%”.
Elley Dean – Business Applications Manager for TopUp Consultants.
TopUp’s round-the-clock Helpdesk solution gives you the peace of mind that your business critical software and end users are being taken care of by our team of experienced Business Applications Analysts.
We tailor make each client’s helpdesk to meet their individual business needs ranging from basic support through to System Administration with hours to suit your operations.
Our Business Applications Analysts become part of your extended team working with you to ensure that all needs are met in a timely and efficient fashion. This is achieved by combining a strong mix of in-house skills with clearly defined roles, objectives and processes that are backed up with regular KPI reports. The Helpdesk processes and procedures have proven to reduce closing cycles and call volumes by identifying training needs of users through trend spotting and analytics.