Helpdesk

Your on demand support service

Our round-the-clock Helpdesk solution gives you the peace of mind that your business critical software and end users are being taken care of.

We tailor our service to meet the individual need of your business, ranging from basic support through to system administration and with hours to suit your operations.

Our Business Applications Analysts become part of your extended team; working with you to ensure that all your support needs are met in a timely and efficient fashion.

This is achieved by combining a strong mix of in-house skills with clearly defined roles, objectives and processes that are backed up with regular KPI reports.

Our Helpdesk processes and procedures have proven to reduce closing cycles and call volumes by identifying training needs of users through trend spotting and analytics.

Whatever level of service you require, our round-the-clock service gives you the peace of mind that your business critical software – and your end users – are being taken care of.

Real estate software support

“We have improved the efficiency and effectiveness of our property management systems, our processes and grown our business with the help of the TopUp Consultants. Over the 5 years we have been collaborating for all our regions across Europe, it has always been a successful experience. Their staff is very professional, knowledgeable and receptive to our changing business and user needs. The software support provided by the TopUp helpdesk is critical to our day to day business. Through their extensive system knowledge, they also help us identify key support trends such as training and also highlights for future planning. We would certainly recommend them as a key IT business partner.”

Richard M Lee, Finance Director, McArthurGlen Group

Our multi-national Helpdesk now offers short term contracts to provide cover for planned and unexpected events.

For example, our expert team can provide total cover during seasonal office closures or remain on-call during times of unexpected staff shortage.

Get in touch to find out how we can tailor our service to your business.

TopUp’s Helpdesk service is EMEA’s largest real estate applications support service. Our team of analysts currently support 1,000 users in 13 countries and across five time zones.

Kathryn Tantony

Business Applications Team Leader

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